Order Form: Fill in , print, enclose payment & mail. Please read important additional information below the form before you mail your order.
Shipping address Print exactly as you want the package addressed
Name: Street: City, state. zip Country--------
CANADA To our valued customers in Canada. We are unable to cash payment or we incur additional bank fees if payment is not made exactly as requested below. Payment in U.S. funds:
1. International Pink postal money orders payable in U.S. dollars. 2. Personal/business check drawn on a U.S. Bank payable in U.S. dollars.
We will no longer be able to process orders received with an incorrect payment method. NOTE: Canadian cheques or money orders in Canadian dollars must be made payable to Raymond White. Cheques or money orders payable to White Sewing Center will delay shipping your order. * For the convenience of our Canadian customers, we are now able to accept the following forms of payment in Canadian funds. Do not alter payment to U.S. $xx.xx *1. Personal, business or certified bank cheques and money orders in Canadian funds. *2. Canadian cash (at your risk) * Payment with Canadian funds at the exchange rate of 1.3% Example:
*Total order = U.S. $100.00 X 1.3% = C $130.00
90% of our items are shipped within 48 hours, however, there are times when I may be away from home. Due to my frequent travel to teach sewing machine repair classes, I may be away from home and unable to ship your order immediately. Orders that are here when I return home will be processed and shipped soon as possible. Please allow 1 to 6 weeks for your order to arrive. All I promise is I will do my best for you.
If the part you need is listed: We most likely have it in stock and will ship soon as possible when your order is received. If it is not listed: Due to time constraints, I am no longer able to research difficult to find parts and answer questions.
1. Items (our error) may be returned for a full refund or exchange, within 7 days of receipt. 2. Items (customer error) may be returned for exchange, within 7 days of receipt, less a 25% restocking fee. Shipping and handling charges are not refundable. 3. We do not refund electronic items. Foot controls, motors, circuit boards, etc. are tested for proper operation before shipping. Please be aware an electrical short or other defective part in your sewing machine could destroy a new electronic part soon as power is applied. We cannot assume responsibility for things beyond our control. 4. Instruction books and service manuals are not refundable. 5. We refund first class postage cost only, unless we pre-authorize priority or other more expensive methods. 6. All returns will require a return authorization number so I can give instructions how to return the package. Failure to contact me BEFORE returning an item may result in additional postage cost for you. 7. Please check your order when you receive it. No refunds or exchanges after 30 days. 8. Restocking fee. Some of our customers order a part to test their machine and find they ordered the wrong part. For example, they ordered a foot control, then later found their diagnosis was wrong and the motor was defective. I cannot be responsible for your diagnosis of the problem, nor accept the expense of shipping parts back and forth for you to try. Items returned due to (customer error) may be exchanged or refunded, at our option, less a 25% restocking fee. The item must be returned in new condition at your expense. Parts damaged by customer installation will not be exchanged or refunded.
Phone: The best way to get a quick answer to your question.
Business 573-697-5841 Cell 573-631-9046 Please try both numbers, as I may be at either number.
E-MAIL elnaman@whitesewingcenter.com Note: I may be away from home and unable to answer quickly. Change your spam filters. Add my name to your address book BEFORE YOU E-MAIL ME. Include your phone number. Your ISP or your spam filter settings may reject my answer to you. I do not fill in forms requesting permission to allow mail to be delivered to your mailbox. Due to the increase in virus and spam, we may delete your mail if it does not have an acceptable subject line I can identify as a business transaction. Acceptable subject lines are " ( Make and model number) Sewing machine" For Example: "Elna 62C Sewing machine". Mail with a blank subject line or not related to a specific sewing machine subject, such as "question" or "no subject", may be deleted as possible spam or virus.
Please include copies of ALL previous correspondence with each new e-mail.
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